Service operator (chinese)

Thảo luận trong 'Bộ phận nhân sự' bắt đầu bởi tuongvan9784, 18/3/15.

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  1. tuongvan9784

    tuongvan9784 New Member

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    Bài viết:
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    Điểm thành tích:
    Service Center Operator (Chinese)

    Job description

    Service Center Operator
    As a team member of our service center located in District 12, Ho Chi Minh City you are a provider of top quality service, handling customer requests by e-mail and chat in Mandarin.
    You will handle enquiries arising on a daily base in the area of an online shopping platform. You will provide excellent service for customers, receive enquiries from customers and provide solutions. In this position, it is mandatory to follow and support defined processes. For more complex requests, other teams on further support levels are available to assist you.
    In your position, you guarantee a high level of service quality, which is our company philosophy. Our service center operates in shifts, 7days a week and therefore flexible work times are a prerequisite.
    If you are looking for a position in customer service and are ready to do your best on a daily basis in order to provide the best solution and service experience for your customers, this is the right position for you.

    Job requirements
    High school or University degree

    Language Skills

    Excellent Chinese (Mandarin)/Japanese/Korean spoken and written skills
    Good English communication skills

    Excellent skill in typing simplified Chinese
    Open-mindedness to the area of customer service and technical help-desk
    Excellent communication skills
    Strong interpersonal skills
    Open-hearted personality
    High level of service orientation
    High level of customer orientation
    Analytical skills, solution-driven
    Good IT skills (optional) & willingness to deepen IT knowledge (if required)


    Ms Van - 37156332
    Add: Anna Tower, Quang Trung Software City, Dist 12
    Samhammer Co. ldt

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