Service operator (chinese)

Service Center Operator (Chinese)

Job description
Service Center Operator
As a team member of our service center located in District 12, Ho Chi Minh City you are a provider of top quality service, handling customer requests by e-mail and chat in Mandarin.
You will handle enquiries arising on a daily base in the area of an online shopping platform. You will provide excellent service for customers, receive enquiries from customers and provide solutions. In this position, it is mandatory to follow and support defined processes. For more complex requests, other teams on further support levels are available to assist you.
In your position, you guarantee a high level of service quality, which is our company philosophy. Our service center operates in shifts, 7days a week and therefore flexible work times are a prerequisite.
If you are looking for a position in customer service and are ready to do your best on a daily basis in order to provide the best solution and service experience for your customers, this is the right position for you.

Job requirements
Education
High school or University degree

Language Skills

Excellent Chinese (Mandarin)/Japanese/Korean spoken and written skills
Good English communication skills

Experience
Excellent skill in typing simplified Chinese
Open-mindedness to the area of customer service and technical help-desk
Excellent communication skills
Strong interpersonal skills
Open-hearted personality
High level of service orientation
High level of customer orientation
Analytical skills, solution-driven
Good IT skills (optional) & willingness to deepen IT knowledge (if required)

Contact:

Ms Van - 37156332
Email: vanntt@bips.vn
Add: Anna Tower, Quang Trung Software City, Dist 12
Samhammer Co. ldt
Website: samhammer.com